Client Support Channels
A One–Hour Ticket Response Time Guarantee
All your support requests will be dealt with within maximum 60 minutes after the ticket or e–mail has been received. If your issue requires additional assistance from a server administrator, we will forward the support ticket or the email to the person on duty and will leave a note to notify you that more time will be required for reaching a solution. And if you make use of the Managed Services package, any of the server management tasks included there will be executed whenever you like.
An Exceptional Help Desk Service
- We will be at your disposal 24/7 to reply to any questions that you may have related to our Web Site Control Panel or any of the applications that we have installed for your convenience on the dedicated web hosting server. In case you also need help handling server management tasks, you can take a look at our Managed Services package, which includes data backup hard disk drive storage space, OS updates on a weekly basis, server monitoring and restarting services, as well as problem troubleshooting and software installation services.
An Intuitive Help Section
Each dedicated web hosting plan includes our free–of–cost Web Site Control Panel, which features an in–depth knowledgebase and a set of instructional video tutorials. Whenever you require help with the Web Site Control Panel, just push the Help or Videos buttons located in the upper right corner.